Privacy policy

This policy explains how Thakral Innovations Private Limited collects and uses personal data through this website, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

• Enquiry details: name, school or institution, role, city, email, mobile number and anything you write in the form.
• Payment details: when you pay a deposit, Razorpay collects your payment information. We receive the payment status, amount, your name, email and phone number.
• Usage data: pages visited, device and browser type, approximate location, and campaign parameters (such as utm_source) from the link you used to reach us.

Why we use it

• To respond to enquiries, arrange demos and prepare quotes.
• To process deposits, refunds and orders.
• To contact you by phone, email or WhatsApp about your enquiry or order.
• To measure which advertising and pages work, so we can improve them.

Who we share it with

We use these service providers, who process data on our behalf:

• Zoho Corporation (Zoho CRM) to store enquiries.
• Razorpay Software Pvt. Ltd. to process payments.
• Google Analytics, Meta Pixel and Microsoft Clarity to measure site use and advertising.
• WhatsApp (Meta) when you choose to chat with us.

We do not sell personal data. We may disclose data where required by law.

Cookies

Analytics and advertising tools set cookies or similar identifiers. You can block or delete cookies in your browser settings; the site will still work.

How long we keep it

Enquiry data is kept for up to 3 years after our last contact with you. Payment and invoice records are kept as long as tax law requires.

Your rights

You can ask us to access, correct or erase your personal data, or withdraw consent to be contacted, by writing to the grievance officer below. We will respond within 30 days.

Children

This site is meant for schools, institutions and adults. We do not knowingly collect data from children.

Grievance officer