Refunds & cancellations

Cancelling a pre-booking

To cancel, email sales@thakralenterprise.com or call 1800 274 2009 with your name, institution and Razorpay payment ID. You do not need to give a reason.

How refunds are paid

• We approve deposit refunds within 2 working days of your request.
• The full amount goes back to the original payment method (UPI, card, net banking or wallet).
• Banks usually credit it within 5–7 working days after approval.
• We do not deduct any fee from a deposit refund.

If we cannot supply

If we cannot deliver within 120 days of your deposit, or the product is discontinued, we refund the deposit in full automatically unless you ask us to keep the reservation.

After dispatch

Once an order has been dispatched, the deposit becomes part of the order payment. Products that arrive damaged or defective are replaced or refunded if you report it within 7 days of delivery with photos. Opened, used or customised products are otherwise not returnable.

Duplicate or failed payments

If you were charged twice or a payment failed but money left your account, contact us and we will refund the extra amount in full.

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